Endian offers a comprehensive range of highly qualified support services, a must for every security solution. You can get support either directly from Endian or through one of our worldwide partners, depending on the maintenance package of your choice:

Basic Maintenance is the most affordable solution designed for Endian Software Appliances only. It includes support for critical and highpriority incidents and is suited for non-critical network environments.
Standard Maintenance is suited for organizations requiring support that covers all the severity levels. First-level support is handled by an Endian partner or reseller and any additional support can be obtained online or via email.
Advanced Maintenance is designed for organizations that require a higher level of support. This package includes phone support, remote live assistance from an Endian engineer and extended hardware warranty with instant hardware replacement.
Premium Maintenance is designed for organizations with mission-critical networks requiring the highest level of support. In addition to the features of the advanced maintenance package it offers direct access to the Endian support team with highest priority.